Ffynnonweb

Are we spoon-feeding our users too much?

Posted by Christopher Dawson

One of my techs is a really outstanding guy. He always smiles, he makes movies for the teachers he directly supports with instructions on everyday tasks, and he does everything he can to make their computers easy to use. The group of teachers he supports also happens to be more technophobic in general than any other group in our district, so his ministrations are utterly appreciated by the users.

How many overachieving, highly competent, friendly techies do you really find out there? I think that he may, in fact, be the only one, and certainly the only one who is willing to be woefully underpaid because he actually likes his job. So what’s the problem, you ask?

The problem is that outside of the highly controlled environment he creates for the teachers in their classrooms and labs, they tend to get lost. They don’t know how to access their email or the student information system from home or during trainings. He ensured that all of their computers automatically open a browser tab for each function they need to complete in the morning. Unfortunately, when I conducted a series of trainings last month, a striking number didn’t know what their address bar was, let alone how to enter an address.

This is partly the fault of the district, as well. Only recently have we begun to get serious about training and professional development in technology, so we obviously have some catching up to do, especially for older teachers who weren’t steeped in Facebook throughout college.

On the other hand, if we simply spoon-feed them the technology and isolate them from the bits they find challenging, then they will never have an incentive to learn or grow independent in their use of technology, both in and out of the classroom.

We have to strike a balance. Users need to understand that this stuff isn’t hard, it isn’t voodoo, and it is important. It also can’t be scary or overly intimidating, as technology often is for people who aren’t “digital natives.” We don’t need to spoon feed them, but users certainly deserve a full place setting of training and tools. I also shouldn’t blog when I’m hungry or I start making bad food analogies.

Follow Chris Dawson on Twitter! Christopher Dawson is the technology director for the Athol-Royalston School District in northern Massachusetts and a member of the Internet Press Guild. See his full profile and disclosure of his industry affiliations, but always keep in mind that the opinions expressed here are his own and not those of his daytime employer, even if he talks incessantly about his day job.

Carwyn Jones is due to fly out to the climate summit in Copenhagen on Monday

The new first minister has reaffirmed his commitment to increase education spending in Wales.

Speaking on the BBC Politics Show, Carwyn Jones admitted the assembly government’s budget faced a real challenge over the next few years.

But he was convinced that a rise in education spending was affordable.

Mr Jones told the programme he wanted to make sure Wales looked to “catch up” with England but said it could not be done overnight.

He said: “I want to make sure that that money is channelled into ensuring that we spend more money per head on children in Wales than we do at the moment and we will look to catch up with England.

It’s not an unaffordable level – it’s something we can do First Minister Carwyn Jones

“It would be wrong to give a commitment to a level of spending that was unaffordable but I think that this is affordable.”

Mr Jones took over from Rhodri Morgan as first minister on Wednesday.

In winning the Labour leadership in Wales, the education spend increase was one of the Bridgend AM’s key manifesto commitments.

First Minister Carwyn Jones said it was important Wales was at the climate change summit

“I made a very clear commitment on education and that is that from 2011 onwards I’d like to see the education budget raised by 1% every year above the percentage increase that we get from Westminster.

“It’s not an unaffordable level – it’s something we can do”.

When asked about ring-fencing spending in other areas, Mr Jones said health, education and public services were but it was going to be “tough” over the next year.

Mr Jones will be making his first trip abroad in his new post on Monday when he goes to the Copenhagen climate change summit.

“They (China and the United States) can make a bigger contribution but we can make a contribution. That is why I want to go to Copenhagen – so that people know what’s going on in Wales.”